Refund Policy
# Refund Policy
At Jean Fold, we want you to shop with confidence. We take pride in providing quality products and reliable customer service. Please review our refund and return policy carefully before placing your order.
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## Refund & Return Eligibility
Jean Fold does **not** accept returns or refunds for change of mind, incorrect sizing, or personal preference.
We only offer refunds or replacements if:
* The product arrives damaged
* The product arrives defective
* The wrong item was received
To qualify for a refund or replacement:
* You must contact us within **48 hours** of delivery
* The item must include original packaging
* Proof of damage (photos/videos) and your order number must be provided
If damage is not reported within the 48-hour period, we may not be able to approve your claim.
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## Non-Refundable Items
We do not accept refunds or returns for:
* Used items
* Normal wear and tear
* Minor variations in color or appearance
* Orders placed with incorrect shipping information
* Delays caused by shipping carriers or customs
Items cannot be returned or exchanged after 30 days from the purchase date.
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## Refund Process
Once your claim is reviewed and approved, your refund will be processed back to your original payment method.
Please allow several business days for your bank or payment provider to process the refund after approval.
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## Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us immediately with:
* Your order number
* Photos/videos of the issue
* A short description of the problem
Contact Email:
**[jeanfoldhelp@gmail.com](mailto:jeanfoldhelp@gmail.com)**
Our support team will review your request and work to resolve the issue as quickly as possible.
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## Return Shipping
If a return is approved, customers may be responsible for return shipping costs unless otherwise stated by our support team.
For high-value returns, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
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## Late or Missing Refunds
Refunds may take a few business days to appear depending on your bank or payment provider.
If you have not received your refund after the expected processing period, please contact us at:
**[jeanfoldhelp@gmail.com](mailto:jeanfoldhelp@gmail.com)**
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## Contact & Feedback
We value your feedback and are always working to improve the Jean Fold experience.
For questions, concerns, or support, contact us anytime at:
**[jeanfoldhelp@gmail.com](mailto:jeanfoldhelp@gmail.com)**